About Your Utility Bill

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Thank you for being a City of Rock Hill utility customer.  We value your business and appreciate the confidence you place in us as your utility provider.  We want to make you aware of some changes that will be happening in the way that we communicate your account information to you.  In the coming months your City of Rock Hill utility bill will have a new look.  To develop this new bill format, the City reached out to members of the community, both residential customers and commercial, and asked for their feedback on the proposed changes we were considering to the bill and for their suggestions on others.  Most of the suggestions we received were incorporated into our final product, and we believe the end result is a new utility bill that is easier to read and that provides information customers desire.

Some of the new format changes are:

  • The payment due dates have been clarified.
  • Our consumption graphs are clearer and easier to read.
  • Customer Service contact information is now on the front of the bill.
  • Payment methods are listed on the bill.

 

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