Strategic Plan

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Certificate of Excellence 201515-520-CPA-Web-Button-Excellence-2016

Rock Hill's 25 Quality Practices

2016 Certificate of Excellence Press Release

The City of Rock Hill has a vision for the future. In order to make this vision a reality, the City Council created a long-term plan and developed the City of Rock Hill Strategic Goals. This provides a blueprint for the City’s future which defines ambitions, sets priorities, and provides performance targets to ensure adequate progress toward making the vision a reality.

Goals for the City are developed with the understanding that any investment in the City’s financial resources, physical infrastructure, and staff preserves and improves the quality of life for residents in the City of Rock Hill. In addition, the City Council desires to maintain a strong economic base and fund reserve by ensuring that the provision of government services is done responsively, responsibly, and cost-effectively. The City of Rock Hill Strategic Planning aids in assessing the City’s financial ability and play a crucial role in the annual budget process. These goals also assist the City Council in assessing the impact of local decision-making on the City.

Each department within the City utilizes the Strategic Goals as a guide for their efforts. In order to meet the broadly defined Strategic Goals, the departments developed their own set of smaller, short-term goals with corresponding objectives. These objectives have performance measures that serve as an evaluation tool for the staff’s progress. Using the long-term strategic objectives and goals, short-term department-specific goals, objectives and corresponding performance measures, staff is able to continue to improve the quality, direction, and momentum of services provided by the City of Rock Hill. 

Strategic Plan Logo

Quality Services:
This focus area includes some of the most fundamental responsibilities we have as being the local provider for services such as fire, police, water, sewer, electricity, public works, economic development, customer service, and parks, recreation, and tourism.

Quality Places:
This focus area involves ensuring that the City offers quality development and places for businesses and community life to flourish. This includes having a vibrant downtown and managing transformative development projects within our community, such as Riverwalk and the Bleachery.

Quality Community:
This focus area addresses several quality of life initiatives such as supporting neighborhoods within our City, fostering a diverse and inclusive community, building public trust, and encouraging public engagement.


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