Waivers & Cancellation Policy

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All Outdoors

The following information pertains to all City of Rock Hill Recreation & Tourism A.L.L. Outdoors programs. Please email our A.L.L. Outdoors staff at alloutdoors@cityofrockhill.com or contact Hope Matthews or C.C. Williams with any questions.


A.L.L. Outdoors Programs Waiver

Most of our programs require you to read and complete a liability waiver. Our A.L.L. Outdoors liability waiver is good for a single calendar year - you only have to complete it once per year. It is important that you read this waiver prior to completing it and deciding to participate in our programs as it concerns your legal rights should an incident occur. A parent or legal guardian must sign waivers for children under 18 years of age.               ALL Outdoor Waiver

 


Inclement Weather

Our number one priority is the safety of our participants and staff.  We will be watching the weather closely in the days leading up to your program. If inclement weather forces us to cancel our program we will contact you by phone and/or email as soon as possible. Feel free to call the program coordinators, Hope Matthews or C.C. Williams if you have questions. Please do NOT email or Facebook message us the day of your program.


Cancellation Policy

If WE cancel your program or class you will have the option of a refund or transferring your registration monies to another program.

If YOU cancel your program at least 5 business days prior to the program/trip date, it will result in a full refund or credit toward another program. Cancellations made between two and four business days prior to the program date will result in a 50% administration charge; the remaining 50% of the original registration fee may be refunded or given as a credit toward another program/trip. No refunds or credits will be issued for cancellations made within 48 hours of the program.