Outage Reporting

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Click this link to view status of current outages, or check under News on the home page for the latest information about major outages affecting Rock Hill Utilities customers..

Link to Map of Current Power Outages

Since a growing number of people have access to smart phones, tablets and lap tops that run on battery power, customers with internet access during power outages can report outages using our new online system.
Report Power Outage
Report Water Problem 
Report Sewer Problem

Submit service requests

Why does my power go out?

There are several reasons that power can go out, including small animals tripping circuits, issues with equipment, tree limbs on lines, etc. Your electricity blinks multiple times before a full outage because the system is programmed to automatically try to reset itself 3 times before the system shuts down and power goes out.

Severe thunderstorms, with significant rainfall, lightning and high winds, can lead to unavoidable power outages. During winter months, ice or snow storms can also create power interruptions when electric lines become weighed down by ice and disconnect or fall to the ground. No matter the season, we must all be prepared for what Mother Nature may bring our way.

Often, City Utility crews are aware of outages as soon as they occur. The electrical system is set up to page crews when there is a malfunction. This expedites the process of assessing problems and making necessary repairs. The City notifies customers of known outages using Twitter (follow us at @RockHillSCCity) and the City website (www.cityofrockhill.com). In addition, a new outage information hotline has been added to help inform customers about widespread outages. Customers can call 803-329-5500 to receive information on the location of the outage, the number of customers affected and the cause. Outage reporting can be done via phone, email or online reporting.

We pride ourselves on providing reliable service and strive to restore power as quickly and safely as possible when outages do occur. We will continue to explore options for providing accurate and current information to our customers during power outages, and will regularly evaluate processes for responding and communicating to make improvements. We welcome your suggestions for improvement and thank you for your patience.


To Access Outage Information

City Website:
Map of Current Power Outages
Click this link to view status of current outages, or check under News on the home page for the latest information about major outages affecting Rock Hill Utilities customers.

Twitter and Facebook:
@RockHillSCCity  and Facebook
Follow the City on Twitter and like us on Facebook to receive up to the minute information about outages. We also tweet important information regarding road closures and other City services. Customers who choose to sign up for a Twitter account can update settings to alert you via text message when the City posts a new tweet.

Phone:
Outage Information 803-329-5500
When calling, choose the option to hear outage information. Callers will then be given an update on outages affecting Rock Hill Utilities customers, with the option to be connected to the automated system to report an outage.


To Report Outages

By Phone:
Call Rock Hill Utilities at 803-329-5500
Outage reports are received by the City’s automated AllCall system. The Utilities Department’s computer system instantly logs your call, registers your service problem and actually pages necessary crews to the source of the outage. This speeds response and repair time. During widespread power outages, higher than normal call volumes are likely to occur.

Online:
Report Power Outage 
Report Water Problem
Report Sewer Problem
Since a growing number of people have access to smart phones, tablets and lap tops that run on battery power, customers with internet access during power outages can report outages using our new online system.