Rock Hill, SC
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Alarm Registration
- Alarm Registration
Residential and commercial alarm systems located within the city limits must be registered with the Police Department. Get more information and register online.
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Alerts
- Alerts
Sign up to receive emails about news and events in the City of Rock Hill.
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Apply for a Permit
- Apply for a Permit
The City issues a variety of permits and perform inspections.
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Auto Pay
- Auto Pay
Sign up to pay your bill automatically each month through your bank account or credit card.
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Back Flow Permit & Irrigation Systems
- Back Flow Permit & Irrigation Systems
All irrigation systems connected to a public water supply must have a back flow prevention device and be inspected each year.
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Bank Draft
- Bank Draft
We offer automatic bank debits for utility accounts so your bill will get paid automatically each month. Complete the bank draft authorization form.
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Boards & Commissions
- Boards & Commissions
Boards & Commissions members are appointed by City Council. See a list of the City's Boards & Commissions and any vacant positions.
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Budget
- Budget
View the current and past annual operating budgets.
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Budget Bill for Utility Service
- Budget Bill for Utility Service
Budget Bill or Equalized Payment Plan (EPP) is a budget friendly tool to pay equal amounts on your monthly utility bill. Each May, bills and payments are balanced to settle the account, with the customer either paying the remaining balance or receiving a refund.
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Building Permits & Inspections
- Building Permits & Inspections
Information about residential building, commercial building and trade permits and inspections.
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Business License
- Business License
All businesses operating or generating income in the City of Rock Hill must have a business license. Renewal period begins in January, and the deadline to renew without penalties is April 30.
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Calendar
- Calendar
View City meetings, main City events and links to other calendars.
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Cemetery
- Cemetery
Search for people buried in City-owned cemeteries, purchase or transfer burial plots.
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Chat Customer Service
- Chat Customer Service
Chat with a customer service representative during business hours for payment assistance, billing questions, sanitation and utility services. Click the talk bubble on the bottom right of the page to start the chat.
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City Hall
- City Hall
City Hall is located at 155 Johnston Street, Rock Hill, SC 29730. We're open 8 AM to 5 PM Monday through Friday for appointments and to make utility payments. The drive through is open 8 AM to 6 PM.
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City Ordinances
- City Ordinances
Search City codes and ordinances online.
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Commercial Garbage & Recycling
- Commercial Garbage & Recycling
Find information about garbage and recycling service for your business.
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Commercial Photography Permit
- Commercial Photography Permit
The Commercial Photography permit process is for photographers who are being paid for their services. There is no cost to apply, but most show proof of a City business license and proof of liability insurance.
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Community Tool Shed
- Community Tool Shed
The Community Tool Shed program allows residents, neighborhood associations, and community organizations to borrow tools and equipment for FREE to beautify and maintain their communities.
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Conserve Energy & Water
- Conserve Energy & Water
Conserve energy and water to reduce consumption which can lead to lower utility bills.
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Council Meetings
- Council Meetings
City Council typically meets the second and fourth Monday of each month at 6 PM. Citizens Hearings start at 5:30 PM on the second Monday of the month.
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Council Members
- Council Members
Six Council members are elected by wards and serve four-year staggered terms, with the Mayor elected at-large. Nonpartisan elections are held the third Tuesday in October in each odd-numbered year. Find your council person using the Ward/Precinct Finder.
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Court Payments
- Court Payments
Pay fines or court payments online. Payments can also be mailed or made in person at: City of Rock Hill, 120 East Black Street, Rock Hill, South Carolina 29730.
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Crime Map
- Crime Map
View and search recent reported crimes in Rock Hill.
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Curbside Service
- Curbside Service
Receive immediate assistance from Customer Service and Account Management from the comfort of your car.
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Customer Feedback
- Customer Feedback
We'd like to hear about your recent interaction with the City of Rock Hill. Your feedback is important to us, as it provides us with an opportunity to better serve you.
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Damaged Street Signs
- Damaged Street Signs
Report a missing, faded or damaged street, speed limit or stop sign.
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Demolition Assistance
- Demolition Assistance
As part of the City of Rock Hill's initiative to reduce urban blight, the City may provide assistance to qualified owners for the demolition of abandoned or uninhabitable structures.
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Disconnect Utility Service
- Disconnect Utility Service
Submit a Disconnect Service form to schedule disconnection of your electric, water, sewer and garbage utility service.
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Dumpster Rental
- Dumpster Rental
The Dial-A-Dumpster program provides businesses and residents with dumpster rentals available for cleanouts, construction/demolition debris, and roofing shingles.
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Entrepreneur Resources
- Entrepreneur Resources
Learn about Business Support for Entrepreneurs
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Event Permit
- Event Permit
See event policy, fees and application for events held on public property.
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Find Property Info
- Find Property Info
The City of Rock Hill Parcel Search allows you to look up many property details.
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Fire Inspections
- Fire Inspections
The Fire Department conducts annual inspections of commercial properties to ensure the safety of employees and the public.
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Fire Museum & Kids Learning Center
- Fire Museum & Kids Learning Center
Experience Rock Hill Fire Department history while having fun in this interactive children's learning center!
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First-Time Homebuyer Assistance
- First-Time Homebuyer Assistance
The Housing Development Corporation of Rock Hill (HDCRH) offers various programs including first-time homebuyer education and closing cost assistance.
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FOIA Requests
- FOIA Requests
All requests for information pursuant to the South Carolina Freedom of Information Act (FOIA) must be made in writing to the City of Rock Hill.
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Foreclosure Prevention Counseling
- Foreclosure Prevention Counseling
The Housing Development Corporation of Rock Hill (HDCRH), provides free default/foreclosure counseling and loan modification assistance to City of Rock Hill residents.
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Garbage
- Garbage
Find your collection day and get details about residential garbage and recycling.
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Get an Industrial Pretreatment Permit (IPP) Permit
- Get an Industrial Pretreatment Permit (IPP) Permit
If your facility is a SIU, IU, Groundwater Discharger, Zero Discharger or a wastehauler, permit applications are mandatory.
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Grease Discharge Permits
- Grease Discharge Permits
To help prevent sewer blockages, businesses that generate Fats, Oils & Grease (FOG) must comply with the Grease Disharge Permit (GDP) policies.
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Historic Preservation
- Historic Preservation
Review historic preservation regulations, guidelines, historic maps and more.
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Hospitality & Accommodations Tax Payments
- Hospitality & Accommodations Tax Payments
Business Tax Forms including Hospitality and Accommodations with payment options are due on the 20th of each month.
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Inside Rock Hill Civics Course
- Inside Rock Hill Civics Course
Free 10-week civics course offered twice a year provides an in-depth understanding of how the City operates.
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Interactive Dashboards
- Interactive Dashboards
User-friendly tools providing information about strategic plan progress and finances in a visual format.
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Irrigation Meter
- Irrigation Meter
Irrigation System and Backflow Installation Permit Application is required prior to installing a residential irrigation system.
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Law Center
- Law Center
The Law Center (Police Department & Court) is located at 120 E. Black Street, Rock Hill, SC 29730.
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Leaf Collection
- Leaf Collection
Leaves are collected at the curb seasonally from November through January. February collection is by request only.
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Lifelong Learning
- Lifelong Learning
Lifelong Learning courses and events are open to anyone age 50+ who has a curiosity to learn! Register for courses and events online.
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Limb Pickup
- Limb Pickup
Public Works collects large yard debris from residents by request only.
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Litter Pick Ups
- Litter Pick Ups
We'll provide trash bags and litter grabbers to groups who want to clean up the litter in their neighborhoods, around their business or schools. We'll even come pick up the bags when you're done!
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Marriage License
- Marriage License
Marriage licenses are handled through the York County Probate Court.
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Monitor Utility Consumption
- Monitor Utility Consumption
Monitor your water and electric consumption with CustomerConnect to help budget and manage utility costs.
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My Ride Rock Hill
- My Ride Rock Hill
The City's fare-free, fixed-route bus system and complementary paratransit service.
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Neighborhood Services
- Neighborhood Services
Neighborhood Services is located at 150 Johnston Street, Rock Hill, SC 29730, with entrance from Hampton Street.
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Operations Center
- Operations Center
The Operations Center is located at 757 South Anderson Road, Rock Hill, SC 29730.
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Parking Downtown
- Parking Downtown
Parking options in and around downtown Rock Hill.
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Parks & Facilities
- Parks & Facilities
Parks, Recreation & Tourism (PRT) operates and maintains over thirty parks and four recreation centers, with a variety of amenities and features.
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Passports
- Passports
Passport applications are handled through the York County Clerk of Court.
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Pay Ticket or Fine
- Pay Ticket or Fine
Pay a traffic ticket.
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Pay Utility Bill by Phone
- Pay Utility Bill by Phone
Call 803-329-5500 to pay with debit or credit card 24 hours a day, seven days a week through our automated phone system.
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Pay Utility Bill by Text
- Pay Utility Bill by Text
Set up an online account to receive text or email reminders for your utility bill and even pay by text.
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Pay Utility Bill Instructions (Spanish)
- Pay Utility Bill Instructions (Spanish)
Pay your electric, water, sewer and garbage utility bill online, by phone or by text with these instructions in Spanish.
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Pay Utility Bill Online
- Pay Utility Bill Online
Pay your electric, water, sewer and garbage utility bill online. Create or login to your account. If you know your account number, make a one time payment without logging in.
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Payment Arrangement
- Payment Arrangement
The City of Rock Hill offers payment arrangements on utility services for customers who are experiencing hardship. To find out if you qualify, complete the payment arrangement application.
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Pot Holes
- Pot Holes
Report a pot hole for repair on a City-owned street or to be forwarded to SCDOT on state-owned roads in Rock Hill.
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Power Outages
- Power Outages
There are several reasons that power can go out, including small animals tripping circuits, issues with equipment, tree limbs on lines, etc.
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Public Defenders
- Public Defenders
If you're charged with a crime and can't afford to hire a lawyer, you should contact the Public Defender's office in the county where you were charged with a crime. Call the York County Public Defender's Office at 803-628-3031 or the York County Clerk of Court Office at 803-628-3036 with questions.
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Public Online Mapping
- Public Online Mapping
Parcel Search, Street Ownership, City Cemeteries, Permit Activity, Capital Improvement Projects and more
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Recycling
- Recycling
Curbside recycling collection is picked up on the same day as your garbage. Order a free recycling bin and be sure to recycle right by only including eligible items.
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Register a Rental Property
- Register a Rental Property
All single-family and multi-family rental properties in the city limits must register and are subject to inspection prior to occupancy.
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Register to Vote
- Register to Vote
Voter registration and elections are handled through the York County Voter Registration & Elections office.
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Report a stormwater issue
- Report a stormwater issue
Storm drains carry water directly to streams and rivers. Report stormwater issues or potential illicit discharges.
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Report a Utility Outage
- Report a Utility Outage
You can report an outage online, by text, or by calling 803-329-5500.
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Report an Incident to Police
- Report an Incident to Police
Non-emergency incidents that occurred within the Rock Hill City Limits can be reported online or by calling 803-329-7211.
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Reserve a PRT Facility
- Reserve a PRT Facility
Rent a space for your event or activity.
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Rolling in Rock Hill
- Rolling in Rock Hill
Volunteers work to paint the houses of those who are either physically or financially unable to do it themselves.
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Schedule Inspection
- Schedule Inspection
The City issues a variety of permits and perform inspections.
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Short-Term Rental Permit
- Short-Term Rental Permit
Get information and apply for a permit to rent residential property for less than 30 days.
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Sidewalk Repair or Installation
- Sidewalk Repair or Installation
Request a repair or installation of a new sidewalk.
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Sign up for eBulletin
- Sign up for eBulletin
Sign up for the latest news, updates and events sent directly to your inbox.
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Sign up for Job Alerts
- Sign up for Job Alerts
See current job openings and sign up for Job Alerts.
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Smoke Alarms & Safety Inspections
- Smoke Alarms & Safety Inspections
The Fire Department offers free smoke alarms to elderly citizens and low-income households.
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Social Media
- Social Media
Stay connected and up-to-date with what is happening in the City of Rock Hill by following official social media sites.
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Solicitor's Office
- Solicitor's Office
Learn about the City's Victim and Witness Assistance Program.
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Speed Humps and Speed Limit Change Requests
- Speed Humps and Speed Limit Change Requests
The Traffic Commission recommends changes to speed limits and speed humps on City neighborhood streets, and addresses general traffic concerns.
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Sports & Recreation Programs
- Sports & Recreation Programs
Parks, Recreation & Tourism (PRT) offers a variety of athletic leagues, classes, and learning opportunities for every age and interest.
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Start a Business
- Start a Business
Learn about the licenses, laws and regulations that apply to your business.
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Street Ownership
- Street Ownership
Streets in Rock Hill may be the responsibility of the City, State or County, or they could be privately owned. Check the map to find out which group owns which roads.
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Street Sweeping
- Street Sweeping
Street sweeping helps keep the curb, gutters, and storm drains clear of debris. Check the street sweeping schedule.
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Submit a Service Request
- Submit a Service Request
Submit a service request for things like garbage and recycling, streets, stormwater, utilities, and yard waste pickup.
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Trash Pickup
- Trash Pickup
Find your collection day and get details about residential garbage and recycling.
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Utility Outage Text Notifications
- Utility Outage Text Notifications
Choose 'Opt In for New Text Notification' and type your account number, cell phone number and a name for the account (ex. Home, business, parents, etc.). You'll receive a text if we show an outage, and you'll also be able to report outages via text and check status.
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View Open Solicitations
- View Open Solicitations
Open solicitations, including RFPs, RFQs and bids, can be viewed through the City's e-Procurement Portal.
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Volunteer Income Tax Assistance (VITA)
- Volunteer Income Tax Assistance (VITA)
VITA or Volunteer Income Tax Assistance is a United Way program that provides free tax preparation assistance.
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Watch Meetings
- Watch Meetings
Watch City Council meetings and Planning Commission meetings live or on demand.
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Water Leaks
- Water Leaks
Information about water leaks and steps to take.
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Yard Sale
- Yard Sale
Submit an online Yard Sale permit for your garage or yard sale. There is no cost to get a permit.
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Yard Waste
- Yard Waste
Request a YardCart and learn the guidelines for disposing of yard waste.
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York County Access
- York County Access
York County Access is operated by the York County Council on Aging.
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Zoning Ordinance & Regulations
- Zoning Ordinance & Regulations
Regulations for development in the city limits.
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Zoning Public Hearings
- Zoning Public Hearings
Public hearings for the Planning Commission, Zoning Board of Appeals, and Board of Historic Review on the Plan Info page.
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In-Car Video
I. PURPOSE
To establish Department policy and procedure regarding the use of video cameras in patrol vehicles.
II. POLICY
Video/audio recording has been demonstrated to be valuable in the prosecution of traffic and criminal offenses, in evaluation of officer performance, and in training. Officers will use video/audio recording equipment installed in Department vehicles in accordance with applicable laws and the procedures set forth in this general order. <41.3.8 a.>
III. DEFINITIONS
- Recording: Something in which sound or images have been recorded and stored for later use to include video, digital and audio formats.
IV. PROCEDURE
A. Privacy
- All audio/video recordings are the property of the Rock Hill Police Department. Disclosure of the contents of audio/video to others will be made in accordance with the provisions of the South Carolina Freedom of Information Act (South Carolina Code of Laws, 1976, as amended, §30-4-30 & §30-4-40) and/or the approval of the Chief of Police. <41.3.8 c.>
B. Use <41.3.8 b.>
- The Department has installed video camera systems in patrol vehicles as a part of its ongoing technology program. They will be used:
- To document events, actions, conditions, and statements made during arrests and critical incidents to improve reporting, evidence collection, and court testimony; and
- To improve the Department's ability to review probable cause determinations, evidence, officer performance, and for training purposes. <41.3.8 a.>
- Video cameras will automatically be activated when the vehicle's emergency warning devices are in operation and will continue until the law enforcement action or encounter is completed.
- Officers may use their video cameras to:
- Record the reason for their current or planned enforcement action, such as DUI observations;
- Record the actions of suspects during interviews, when undergoing sobriety performance tests, or when placed in custody;
- Record the circumstances at crime and accident scenes or other events such as the collection and documentation of evidence or seizure of contraband; and
- Record interactions with citizens of an investigative nature that do not involve the use of emergency warning devices.
- In Car Video Camera equipment may be manually deactivated during non-enforcement activities and other instances such as:
- Protection of accident scenes from other vehicular traffic;
- Traffic direction;
- Protection of the anonymity of an informant or other confidential source;
- Administrative Conversations; and
- Conversations involving law enforcement sensitive information.
- In Car Video Camera equipment will not be used to record other city employees except during an investigation of a suspected violation of criminal, traffic, or local law. <41.3.8 b.>
C. Training <41.3.8 f.>
All Sworn Department personnel who are assigned in car video cameras will complete training to ensure the proper use and operation prior to issuance. Additional training may be required at periodic intervals to ensure the continued effective use and operation of the equipment, proper calibration and performance, and to incorporate changes, updates, or other revisions in policy and equipment.
D. Officer Responsibilities
- Video cameras installed in Department vehicles will be the responsibility of the officer assigned to the vehicle. The equipment will be maintained according to the manufacturer's recommendations. <41.3.8 e.>
- Prior to each tour of duty, officers will determine whether their video cameras are working satisfactorily and will bring any deficiencies to the attention of their immediate supervisor as soon as practical. <41.3.8 e.>
- Officers will attempt to ensure that the video camera is positioned and adjusted to record events and that it is not deactivated until the enforcement action is completed. <41.3.8 b.>
- Officers will not share, erase, alter, or tamper with recordings.
- Officers are prohibited from using In-Car Video Camera audio/video for personal use and from making personal copies or recordings. <41.3.8 b.>
- No Department member will upload recorded data onto public and/or personal social medial websites without the express permission of the Chief of Police or designee.
- Officers will ensure that they have adequate data storage space to complete their tour of duty. The video recordings will remain in the video camera system until downloaded to the secure location as specified by the vendor. <41.3.8 d.>
- Officers will ensure that all recordings are downloaded to the secure on-line evidence.com system. <41.3.8 d.> The recording will include the officers' name, the offense, the incident report number, the beginning date/time and ending date/time. In addition, Officers will include the offense, arrest, and recording date/time in an incident report when a video/audio recording is made.
- When an arrest is made in which the in-car camera captured video evidence (Traffic stop, General Session cases or DUI), the recording will be uploaded into evidence.com and appropriately labeled in the secure on-line system. <41.3.8 d.>
- Recordings transferred to a DVD should include the following:
- The date, time, case number, and suspect name will be indicated on the DVD.
- The arresting officer will place one (1) copy of the In-Car video recording in Evidence.
- In-car video evidence collected for General Sessions or DUI's will be turned in before the end of duty, except when there are exigent circumstances. </41.3.8 d.>
- Officers are encouraged to inform their supervisor of any recorded sequences that may be of value for training purposes. <41.3.8 c.>
E. Supervisor Responsibilities
- Supervisors whose subordinates have patrol vehicles with video cameras will be responsible for inspecting and maintaining the in car video camera and ensuring that it is operational during monthly inspections. <41.3.8 e.>
- Supervisors will be responsible for ensuring that repair and/or replacement of damaged or nonfunctional video cameras is completed. <41.3.8 e.>
- Supervisors will ensure that the officers in their unit are fully trained in and follow established procedures for the use and maintenance of video cameras and the completion of documentation of use. <41.3.8 f.>
- Supervisors will randomly review recordings from a minimum of 10% of the total number of assigned shift personnel for each shift (with a total of at least two recordings) monthly. Audits are designed to assist in the periodic assessment of officer performance, determine whether video cameras are being fully and properly used, and to identify material that may be appropriate for training. <41.3.8 g.>
- Supervisors will review any recordings involving events that result in a citizen complaint. <41.3.8 g.>
F. Use of Recordings, Video Control and Management <41.3.8 c.>
- All access to In Car Video Camera recordings (images, sounds, and metadata) will be specifically authorized by the Chief of Police or designee. Access will be audited to ensure that only authorized users are accessing the data for legitimate and authorized purposes.
- Recorded video data will be submitted to the Patrol Team Supervisor upon completion except as provided in ¶D.9 & 10 above.
- Recordings may be created and used for court or training purposes. An officer required to produce a recording in court will request it the day of the court appearance. The officer will return the recording to the Evidence Custodian(s) or Patrol Supervisor at the end of the court session if not retained by the court. If the Evidence Custodian(s) or Patrol Supervisor is not available, the officer may sign it back to the temporary evidence locker and deposit it there.
- Recordings will not be distributed to anyone outside the Department without permission by the Chief of Police.
- Following each vehicle pursuit, video recordings from all units involved in the pursuit will be provided to the Patrol Division Captain using Blue Team for review. <41.3.8 g.> All recordings will be labeled as outlined above. A second copy will be placed in the General Session case folder.
- Nothing in this general order prohibits a supervisor from taking custody of recordings after pursuits, shootings, complaints, or other incidents, which may require a supervisory or internal affairs investigation.
- In addition to the random auditing process above, the Professional Standards Division will review audio and video recordings at least quarterly on a minimum of 5% of all sworn personnel to ensure adherence to established federal and state laws and Departmental policy.
G. Review of Recordings Involving Complaints
Complaining citizens may review that portion of a recording pertaining to an event resulting in a citizen complaint against an officer.
- Upon being informed of the complaint, the officer's supervisor will review the recording to determine if any apparent violation(s) of Department policies or procedures has occurred.
- If the supervisor determines that a violation(s) may have occurred, the supervisor will proceed to initiate an investigation of the event. If the supervisor determines that no such violation(s) occurred, (s)he will document on the Blue Team Report of his/her actions. In addition, the supervisor will retain the recording for a 90-day period. If the complainant does not agree with the supervisor's determination that violation(s) did not occur, the complaining citizen may appeal the determination to the Professional Standards Supervisor as outlined in General Order Chapter 52, Section #1.01 (Internal Affairs). </41.3.8 c.>
H. Storage and Retention
- Officers will download all in-car video camera recordings at the end of their tour of duty to be stored on the secure online evidence.com system.
- Uploaded recordings that are non-investigative, non-arrest, and are not part of any internal investigation, prosecution or no longer useful for purposes of training will be retained no less than four (4) years and will be removed based upon the vendor’s recommendations and the state records retention schedule.
- It will be the assigned case officer’s responsibility to ensure that all recordings which constitute evidence, or are required to be included in the case file, are downloaded and stored within the Department’s designated on-line secure video storage system. All recordings will be retained for a minimum of four (4) years.
- Digital files associated with an investigation will be purged in conjunction with other evidence associated with that case.
BY ORDER OF:
Chris Watts
Chief of Police
<CALEA Standards: 41.1.8 a. thru g.>