Rock Hill, SC
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Alarm Registration
- Alarm Registration
Residential and commercial alarm systems located within the city limits must be registered with the Police Department. Get more information and register online.
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Alerts
- Alerts
Sign up to receive emails about news and events in the City of Rock Hill.
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Apply for a Permit
- Apply for a Permit
The City issues a variety of permits and perform inspections.
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Auto Pay
- Auto Pay
Sign up to pay your bill automatically each month through your bank account or credit card.
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Back Flow Permit & Irrigation Systems
- Back Flow Permit & Irrigation Systems
All irrigation systems connected to a public water supply must have a back flow prevention device and be inspected each year.
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Bank Draft
- Bank Draft
We offer automatic bank debits for utility accounts so your bill will get paid automatically each month. Complete the bank draft authorization form.
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Boards & Commissions
- Boards & Commissions
Boards & Commissions members are appointed by City Council. See a list of the City's Boards & Commissions and any vacant positions.
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Budget
- Budget
View the current and past annual operating budgets.
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Budget Bill for Utility Service
- Budget Bill for Utility Service
Budget Bill or Equalized Payment Plan (EPP) is a budget friendly tool to pay equal amounts on your monthly utility bill. Each May, bills and payments are balanced to settle the account, with the customer either paying the remaining balance or receiving a refund.
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Building Permits & Inspections
- Building Permits & Inspections
Information about residential building, commercial building and trade permits and inspections.
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Business License
- Business License
All businesses operating or generating income in the City of Rock Hill must have a business license. Renewal period begins in January, and the deadline to renew without penalties is April 30.
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Calendar
- Calendar
View City meetings, main City events and links to other calendars.
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Cemetery
- Cemetery
Search for people buried in City-owned cemeteries, purchase or transfer burial plots.
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Chat Customer Service
- Chat Customer Service
Chat with a customer service representative during business hours for payment assistance, billing questions, sanitation and utility services. Click the talk bubble on the bottom right of the page to start the chat.
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City Hall
- City Hall
City Hall is located at 155 Johnston Street, Rock Hill, SC 29730. We're open 8 AM to 5 PM Monday through Friday for appointments and to make utility payments. The drive through is open 8 AM to 6 PM.
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City Ordinances
- City Ordinances
Search City codes and ordinances online.
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Commercial Garbage & Recycling
- Commercial Garbage & Recycling
Find information about garbage and recycling service for your business.
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Commercial Photography Permit
- Commercial Photography Permit
The Commercial Photography permit process is for photographers who are being paid for their services. There is no cost to apply, but most show proof of a City business license and proof of liability insurance.
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Community Tool Shed
- Community Tool Shed
The Community Tool Shed program allows residents, neighborhood associations, and community organizations to borrow tools and equipment for FREE to beautify and maintain their communities.
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Conserve Energy & Water
- Conserve Energy & Water
Conserve energy and water to reduce consumption which can lead to lower utility bills.
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Council Meetings
- Council Meetings
City Council typically meets the second and fourth Monday of each month at 6 PM. Citizens Hearings start at 5:30 PM on the second Monday of the month.
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Council Members
- Council Members
Six Council members are elected by wards and serve four-year staggered terms, with the Mayor elected at-large. Nonpartisan elections are held the third Tuesday in October in each odd-numbered year. Find your council person using the Ward/Precinct Finder.
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Court Payments
- Court Payments
Pay fines or court payments online. Payments can also be mailed or made in person at: City of Rock Hill, 120 East Black Street, Rock Hill, South Carolina 29730.
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Crime Map
- Crime Map
View and search recent reported crimes in Rock Hill.
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Curbside Service
- Curbside Service
Receive immediate assistance from Customer Service and Account Management from the comfort of your car.
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Customer Feedback
- Customer Feedback
We'd like to hear about your recent interaction with the City of Rock Hill. Your feedback is important to us, as it provides us with an opportunity to better serve you.
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Damaged Street Signs
- Damaged Street Signs
Report a missing, faded or damaged street, speed limit or stop sign.
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Demolition Assistance
- Demolition Assistance
As part of the City of Rock Hill's initiative to reduce urban blight, the City may provide assistance to qualified owners for the demolition of abandoned or uninhabitable structures.
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Disconnect Utility Service
- Disconnect Utility Service
Submit a Disconnect Service form to schedule disconnection of your electric, water, sewer and garbage utility service.
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Dumpster Rental
- Dumpster Rental
The Dial-A-Dumpster program provides businesses and residents with dumpster rentals available for cleanouts, construction/demolition debris, and roofing shingles.
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Entrepreneur Resources
- Entrepreneur Resources
Learn about Business Support for Entrepreneurs
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Event Permit
- Event Permit
See event policy, fees and application for events held on public property.
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Find Property Info
- Find Property Info
The City of Rock Hill Parcel Search allows you to look up many property details.
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Fire Inspections
- Fire Inspections
The Fire Department conducts annual inspections of commercial properties to ensure the safety of employees and the public.
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Fire Museum & Kids Learning Center
- Fire Museum & Kids Learning Center
Experience Rock Hill Fire Department history while having fun in this interactive children's learning center!
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First-Time Homebuyer Assistance
- First-Time Homebuyer Assistance
The Housing Development Corporation of Rock Hill (HDCRH) offers various programs including first-time homebuyer education and closing cost assistance.
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FOIA Requests
- FOIA Requests
All requests for information pursuant to the South Carolina Freedom of Information Act (FOIA) must be made in writing to the City of Rock Hill.
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Foreclosure Prevention Counseling
- Foreclosure Prevention Counseling
The Housing Development Corporation of Rock Hill (HDCRH), provides free default/foreclosure counseling and loan modification assistance to City of Rock Hill residents.
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Garbage
- Garbage
Find your collection day and get details about residential garbage and recycling.
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Get an Industrial Pretreatment Permit (IPP) Permit
- Get an Industrial Pretreatment Permit (IPP) Permit
If your facility is a SIU, IU, Groundwater Discharger, Zero Discharger or a wastehauler, permit applications are mandatory.
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Grease Discharge Permits
- Grease Discharge Permits
To help prevent sewer blockages, businesses that generate Fats, Oils & Grease (FOG) must comply with the Grease Disharge Permit (GDP) policies.
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Historic Preservation
- Historic Preservation
Review historic preservation regulations, guidelines, historic maps and more.
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Hospitality & Accommodations Tax Payments
- Hospitality & Accommodations Tax Payments
Business Tax Forms including Hospitality and Accommodations with payment options are due on the 20th of each month.
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Inside Rock Hill Civics Course
- Inside Rock Hill Civics Course
Free 10-week civics course offered twice a year provides an in-depth understanding of how the City operates.
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Interactive Dashboards
- Interactive Dashboards
User-friendly tools providing information about strategic plan progress and finances in a visual format.
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Irrigation Meter
- Irrigation Meter
Irrigation System and Backflow Installation Permit Application is required prior to installing a residential irrigation system.
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Law Center
- Law Center
The Law Center (Police Department & Court) is located at 120 E. Black Street, Rock Hill, SC 29730.
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Leaf Collection
- Leaf Collection
Leaves are collected at the curb seasonally from November through January. February collection is by request only.
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Lifelong Learning
- Lifelong Learning
Lifelong Learning courses and events are open to anyone age 50+ who has a curiosity to learn! Register for courses and events online.
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Limb Pickup
- Limb Pickup
Public Works collects large yard debris from residents by request only.
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Litter Pick Ups
- Litter Pick Ups
We'll provide trash bags and litter grabbers to groups who want to clean up the litter in their neighborhoods, around their business or schools. We'll even come pick up the bags when you're done!
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Marriage License
- Marriage License
Marriage licenses are handled through the York County Probate Court.
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Monitor Utility Consumption
- Monitor Utility Consumption
Monitor your water and electric consumption with CustomerConnect to help budget and manage utility costs.
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My Ride Rock Hill
- My Ride Rock Hill
The City's fare-free, fixed-route bus system and complementary paratransit service.
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Neighborhood Services
- Neighborhood Services
Neighborhood Services is located at 150 Johnston Street, Rock Hill, SC 29730, with entrance from Hampton Street.
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Operations Center
- Operations Center
The Operations Center is located at 757 South Anderson Road, Rock Hill, SC 29730.
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Parking Downtown
- Parking Downtown
Parking options in and around downtown Rock Hill.
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Parks & Facilities
- Parks & Facilities
Parks, Recreation & Tourism (PRT) operates and maintains over thirty parks and four recreation centers, with a variety of amenities and features.
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Passports
- Passports
Passport applications are handled through the York County Clerk of Court.
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Pay Ticket or Fine
- Pay Ticket or Fine
Pay a traffic ticket.
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Pay Utility Bill by Phone
- Pay Utility Bill by Phone
Call 803-329-5500 to pay with debit or credit card 24 hours a day, seven days a week through our automated phone system.
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Pay Utility Bill by Text
- Pay Utility Bill by Text
Set up an online account to receive text or email reminders for your utility bill and even pay by text.
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Pay Utility Bill Instructions (Spanish)
- Pay Utility Bill Instructions (Spanish)
Pay your electric, water, sewer and garbage utility bill online, by phone or by text with these instructions in Spanish.
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Pay Utility Bill Online
- Pay Utility Bill Online
Pay your electric, water, sewer and garbage utility bill online. Create or login to your account. If you know your account number, make a one time payment without logging in.
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Payment Arrangement
- Payment Arrangement
The City of Rock Hill offers payment arrangements on utility services for customers who are experiencing hardship. To find out if you qualify, complete the payment arrangement application.
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Pot Holes
- Pot Holes
Report a pot hole for repair on a City-owned street or to be forwarded to SCDOT on state-owned roads in Rock Hill.
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Power Outages
- Power Outages
There are several reasons that power can go out, including small animals tripping circuits, issues with equipment, tree limbs on lines, etc.
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Public Defenders
- Public Defenders
If you're charged with a crime and can't afford to hire a lawyer, you should contact the Public Defender's office in the county where you were charged with a crime. Call the York County Public Defender's Office at 803-628-3031 or the York County Clerk of Court Office at 803-628-3036 with questions.
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Public Online Mapping
- Public Online Mapping
Parcel Search, Street Ownership, City Cemeteries, Permit Activity, Capital Improvement Projects and more
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Recycling
- Recycling
Curbside recycling collection is picked up on the same day as your garbage. Order a free recycling bin and be sure to recycle right by only including eligible items.
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Register a Rental Property
- Register a Rental Property
All single-family and multi-family rental properties in the city limits must register and are subject to inspection prior to occupancy.
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Register to Vote
- Register to Vote
Voter registration and elections are handled through the York County Voter Registration & Elections office.
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Report a stormwater issue
- Report a stormwater issue
Storm drains carry water directly to streams and rivers. Report stormwater issues or potential illicit discharges.
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Report a Utility Outage
- Report a Utility Outage
You can report an outage online, by text, or by calling 803-329-5500.
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Report an Incident to Police
- Report an Incident to Police
Non-emergency incidents that occurred within the Rock Hill City Limits can be reported online or by calling 803-329-7211.
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Reserve a PRT Facility
- Reserve a PRT Facility
Rent a space for your event or activity.
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Rolling in Rock Hill
- Rolling in Rock Hill
Volunteers work to paint the houses of those who are either physically or financially unable to do it themselves.
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Schedule Inspection
- Schedule Inspection
The City issues a variety of permits and perform inspections.
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Short-Term Rental Permit
- Short-Term Rental Permit
Get information and apply for a permit to rent residential property for less than 30 days.
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Sidewalk Repair or Installation
- Sidewalk Repair or Installation
Request a repair or installation of a new sidewalk.
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Sign up for eBulletin
- Sign up for eBulletin
Sign up for the latest news, updates and events sent directly to your inbox.
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Sign up for Job Alerts
- Sign up for Job Alerts
See current job openings and sign up for Job Alerts.
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Smoke Alarms & Safety Inspections
- Smoke Alarms & Safety Inspections
The Fire Department offers free smoke alarms to elderly citizens and low-income households.
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Social Media
- Social Media
Stay connected and up-to-date with what is happening in the City of Rock Hill by following official social media sites.
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Solicitor's Office
- Solicitor's Office
Learn about the City's Victim and Witness Assistance Program.
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Speed Humps and Speed Limit Change Requests
- Speed Humps and Speed Limit Change Requests
The Traffic Commission recommends changes to speed limits and speed humps on City neighborhood streets, and addresses general traffic concerns.
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Sports & Recreation Programs
- Sports & Recreation Programs
Parks, Recreation & Tourism (PRT) offers a variety of athletic leagues, classes, and learning opportunities for every age and interest.
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Start a Business
- Start a Business
Learn about the licenses, laws and regulations that apply to your business.
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Street Ownership
- Street Ownership
Streets in Rock Hill may be the responsibility of the City, State or County, or they could be privately owned. Check the map to find out which group owns which roads.
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Street Sweeping
- Street Sweeping
Street sweeping helps keep the curb, gutters, and storm drains clear of debris. Check the street sweeping schedule.
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Submit a Service Request
- Submit a Service Request
Submit a service request for things like garbage and recycling, streets, stormwater, utilities, and yard waste pickup.
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Trash Pickup
- Trash Pickup
Find your collection day and get details about residential garbage and recycling.
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Utility Outage Text Notifications
- Utility Outage Text Notifications
Choose 'Opt In for New Text Notification' and type your account number, cell phone number and a name for the account (ex. Home, business, parents, etc.). You'll receive a text if we show an outage, and you'll also be able to report outages via text and check status.
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View Open Solicitations
- View Open Solicitations
Open solicitations, including RFPs, RFQs and bids, can be viewed through the City's e-Procurement Portal.
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Volunteer Income Tax Assistance (VITA)
- Volunteer Income Tax Assistance (VITA)
VITA or Volunteer Income Tax Assistance is a United Way program that provides free tax preparation assistance.
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Watch Meetings
- Watch Meetings
Watch City Council meetings and Planning Commission meetings live or on demand.
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Water Leaks
- Water Leaks
Information about water leaks and steps to take.
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Yard Sale
- Yard Sale
Submit an online Yard Sale permit for your garage or yard sale. There is no cost to get a permit.
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Yard Waste
- Yard Waste
Request a YardCart and learn the guidelines for disposing of yard waste.
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York County Access
- York County Access
York County Access is operated by the York County Council on Aging.
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Zoning Ordinance & Regulations
- Zoning Ordinance & Regulations
Regulations for development in the city limits.
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Zoning Public Hearings
- Zoning Public Hearings
Public hearings for the Planning Commission, Zoning Board of Appeals, and Board of Historic Review on the Plan Info page.
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Utilities
Rock Hill Utilities is a municipally owned and operated combined utility system providing electric, water and sewer service within the City and its surrounding areas. Rates are set by City Council.
Customer Service handles utility service connection, disconnection and transfer requests for residential, commercial, and industrial customers.
Call Us First!
If you have a major electric, water or sewer service problem at your home or business, call Rock Hill Utilities BEFORE you call an electrician or plumber. Don’t needlessly pay for the service fee for a plumber or electrician. Call us first at 803-329-5500 so we can assess the problem to determine if it’s on the City side or customer side.
Advanced Metering Infrastructure (AMI)
Electric and water meters record the consumption of electricity and water and send that information back to the City over our network. These meters differ from traditional meters because there is a wireless module installed in the meter which allows for two-way wireless communication (much like a cell phone) between the meter and the utility.
The technology allows the City to detect problems, such as power outages or water leaks in infrastructure more quickly. It also improves billing accuracy and provides customers an online portal, CustomerConnect, to get information about power and water consumption patterns.
Contact Information
Utility Operations: 757 S. Anderson Road • Rock Hill, SC 29730
Utility Service and Payment: 155 Johnston Street • Rock Hill, SC 29730
Mailing: P.O. Box 11706 • Rock Hill, SC 29731-1706
Phone: 803-329-5500
Utilities Department Staff Directory