Rock Hill, SC
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Alarm Registration
- Alarm Registration
Residential and commercial alarm systems located within the city limits must be registered with the Police Department. Get more information and register online.
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Alerts
- Alerts
Sign up to receive emails about news and events in the City of Rock Hill.
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Apply for a Permit
- Apply for a Permit
The City issues a variety of permits and perform inspections.
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Auto Pay
- Auto Pay
Sign up to pay your bill automatically each month through your bank account or credit card.
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Back Flow Permit & Irrigation Systems
- Back Flow Permit & Irrigation Systems
All irrigation systems connected to a public water supply must have a back flow prevention device and be inspected each year.
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Bank Draft
- Bank Draft
We offer automatic bank debits for utility accounts so your bill will get paid automatically each month. Complete the bank draft authorization form.
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Boards & Commissions
- Boards & Commissions
Boards & Commissions members are appointed by City Council. See a list of the City's Boards & Commissions and any vacant positions.
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Budget
- Budget
View the current and past annual operating budgets.
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Budget Bill for Utility Service
- Budget Bill for Utility Service
Budget Bill or Equalized Payment Plan (EPP) is a budget friendly tool to pay equal amounts on your monthly utility bill. Each May, bills and payments are balanced to settle the account, with the customer either paying the remaining balance or receiving a refund.
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Building Permits & Inspections
- Building Permits & Inspections
Information about residential building, commercial building and trade permits and inspections.
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Business License
- Business License
All businesses operating or generating income in the City of Rock Hill must have a business license. Renewal period begins in January, and the deadline to renew without penalties is April 30.
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Calendar
- Calendar
View City meetings, main City events and links to other calendars.
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Cemetery
- Cemetery
Search for people buried in City-owned cemeteries, purchase or transfer burial plots.
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Chat Customer Service
- Chat Customer Service
Chat with a customer service representative during business hours for payment assistance, billing questions, sanitation and utility services. Click the talk bubble on the bottom right of the page to start the chat.
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City Hall
- City Hall
City Hall is located at 155 Johnston Street, Rock Hill, SC 29730. We're open 8 AM to 5 PM Monday through Friday for appointments and to make utility payments. The drive through is open 8 AM to 6 PM.
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City Ordinances
- City Ordinances
Search City codes and ordinances online.
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Commercial Garbage & Recycling
- Commercial Garbage & Recycling
Find information about garbage and recycling service for your business.
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Commercial Photography Permit
- Commercial Photography Permit
The Commercial Photography permit process is for photographers who are being paid for their services. There is no cost to apply, but most show proof of a City business license and proof of liability insurance.
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Community Tool Shed
- Community Tool Shed
The Community Tool Shed program allows residents, neighborhood associations, and community organizations to borrow tools and equipment for FREE to beautify and maintain their communities.
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Conserve Energy & Water
- Conserve Energy & Water
Conserve energy and water to reduce consumption which can lead to lower utility bills.
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Council Meetings
- Council Meetings
City Council typically meets the second and fourth Monday of each month at 6 PM. Citizens Hearings start at 5:30 PM on the second Monday of the month.
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Council Members
- Council Members
Six Council members are elected by wards and serve four-year staggered terms, with the Mayor elected at-large. Nonpartisan elections are held the third Tuesday in October in each odd-numbered year. Find your council person using the Ward/Precinct Finder.
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Court Payments
- Court Payments
Pay fines or court payments online. Payments can also be mailed or made in person at: City of Rock Hill, 120 East Black Street, Rock Hill, South Carolina 29730.
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Crime Map
- Crime Map
View and search recent reported crimes in Rock Hill.
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Curbside Service
- Curbside Service
Receive immediate assistance from Customer Service and Account Management from the comfort of your car.
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Customer Feedback
- Customer Feedback
We'd like to hear about your recent interaction with the City of Rock Hill. Your feedback is important to us, as it provides us with an opportunity to better serve you.
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Damaged Street Signs
- Damaged Street Signs
Report a missing, faded or damaged street, speed limit or stop sign.
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Demolition Assistance
- Demolition Assistance
As part of the City of Rock Hill's initiative to reduce urban blight, the City may provide assistance to qualified owners for the demolition of abandoned or uninhabitable structures.
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Disconnect Utility Service
- Disconnect Utility Service
Submit a Disconnect Service form to schedule disconnection of your electric, water, sewer and garbage utility service.
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Dumpster Rental
- Dumpster Rental
The Dial-A-Dumpster program provides businesses and residents with dumpster rentals available for cleanouts, construction/demolition debris, and roofing shingles.
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Entrepreneur Resources
- Entrepreneur Resources
Learn about Business Support for Entrepreneurs
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Event Permit
- Event Permit
See event policy, fees and application for events held on public property.
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Find Property Info
- Find Property Info
The City of Rock Hill Parcel Search allows you to look up many property details.
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Fire Inspections
- Fire Inspections
The Fire Department conducts annual inspections of commercial properties to ensure the safety of employees and the public.
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Fire Museum & Kids Learning Center
- Fire Museum & Kids Learning Center
Experience Rock Hill Fire Department history while having fun in this interactive children's learning center!
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First-Time Homebuyer Assistance
- First-Time Homebuyer Assistance
The Housing Development Corporation of Rock Hill (HDCRH) offers various programs including first-time homebuyer education and closing cost assistance.
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FOIA Requests
- FOIA Requests
All requests for information pursuant to the South Carolina Freedom of Information Act (FOIA) must be made in writing to the City of Rock Hill.
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Foreclosure Prevention Counseling
- Foreclosure Prevention Counseling
The Housing Development Corporation of Rock Hill (HDCRH), provides free default/foreclosure counseling and loan modification assistance to City of Rock Hill residents.
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Garbage
- Garbage
Find your collection day and get details about residential garbage and recycling.
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Get an Industrial Pretreatment Permit (IPP) Permit
- Get an Industrial Pretreatment Permit (IPP) Permit
If your facility is a SIU, IU, Groundwater Discharger, Zero Discharger or a wastehauler, permit applications are mandatory.
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Grease Discharge Permits
- Grease Discharge Permits
To help prevent sewer blockages, businesses that generate Fats, Oils & Grease (FOG) must comply with the Grease Disharge Permit (GDP) policies.
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Historic Preservation
- Historic Preservation
Review historic preservation regulations, guidelines, historic maps and more.
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Hospitality & Accommodations Tax Payments
- Hospitality & Accommodations Tax Payments
Business Tax Forms including Hospitality and Accommodations with payment options are due on the 20th of each month.
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Inside Rock Hill Civics Course
- Inside Rock Hill Civics Course
Free 10-week civics course offered twice a year provides an in-depth understanding of how the City operates.
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Interactive Dashboards
- Interactive Dashboards
User-friendly tools providing information about strategic plan progress and finances in a visual format.
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Irrigation Meter
- Irrigation Meter
Irrigation System and Backflow Installation Permit Application is required prior to installing a residential irrigation system.
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Law Center
- Law Center
The Law Center (Police Department & Court) is located at 120 E. Black Street, Rock Hill, SC 29730.
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Leaf Collection
- Leaf Collection
Leaves are collected at the curb seasonally from November through January. February collection is by request only.
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Lifelong Learning
- Lifelong Learning
Lifelong Learning courses and events are open to anyone age 50+ who has a curiosity to learn! Register for courses and events online.
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Limb Pickup
- Limb Pickup
Public Works collects large yard debris from residents by request only.
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Litter Pick Ups
- Litter Pick Ups
We'll provide trash bags and litter grabbers to groups who want to clean up the litter in their neighborhoods, around their business or schools. We'll even come pick up the bags when you're done!
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Marriage License
- Marriage License
Marriage licenses are handled through the York County Probate Court.
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Monitor Utility Consumption
- Monitor Utility Consumption
Monitor your water and electric consumption with CustomerConnect to help budget and manage utility costs.
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My Ride Rock Hill
- My Ride Rock Hill
The City's fare-free, fixed-route bus system and complementary paratransit service.
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Neighborhood Services
- Neighborhood Services
Neighborhood Services is located at 150 Johnston Street, Rock Hill, SC 29730, with entrance from Hampton Street.
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Operations Center
- Operations Center
The Operations Center is located at 757 South Anderson Road, Rock Hill, SC 29730.
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Parking Downtown
- Parking Downtown
Parking options in and around downtown Rock Hill.
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Parks & Facilities
- Parks & Facilities
Parks, Recreation & Tourism (PRT) operates and maintains over thirty parks and four recreation centers, with a variety of amenities and features.
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Passports
- Passports
Passport applications are handled through the York County Clerk of Court.
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Pay Ticket or Fine
- Pay Ticket or Fine
Pay a traffic ticket.
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Pay Utility Bill by Phone
- Pay Utility Bill by Phone
Call 803-329-5500 to pay with debit or credit card 24 hours a day, seven days a week through our automated phone system.
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Pay Utility Bill by Text
- Pay Utility Bill by Text
Set up an online account to receive text or email reminders for your utility bill and even pay by text.
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Pay Utility Bill Instructions (Spanish)
- Pay Utility Bill Instructions (Spanish)
Pay your electric, water, sewer and garbage utility bill online, by phone or by text with these instructions in Spanish.
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Pay Utility Bill Online
- Pay Utility Bill Online
Pay your electric, water, sewer and garbage utility bill online. Create or login to your account. If you know your account number, make a one time payment without logging in.
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Payment Arrangement
- Payment Arrangement
The City of Rock Hill offers payment arrangements on utility services for customers who are experiencing hardship. To find out if you qualify, complete the payment arrangement application.
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Pot Holes
- Pot Holes
Report a pot hole for repair on a City-owned street or to be forwarded to SCDOT on state-owned roads in Rock Hill.
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Power Outages
- Power Outages
There are several reasons that power can go out, including small animals tripping circuits, issues with equipment, tree limbs on lines, etc.
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Public Defenders
- Public Defenders
If you're charged with a crime and can't afford to hire a lawyer, you should contact the Public Defender's office in the county where you were charged with a crime. Call the York County Public Defender's Office at 803-628-3031 or the York County Clerk of Court Office at 803-628-3036 with questions.
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Public Online Mapping
- Public Online Mapping
Parcel Search, Street Ownership, City Cemeteries, Permit Activity, Capital Improvement Projects and more
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Recycling
- Recycling
Curbside recycling collection is picked up on the same day as your garbage. Order a free recycling bin and be sure to recycle right by only including eligible items.
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Register a Rental Property
- Register a Rental Property
All single-family and multi-family rental properties in the city limits must register and are subject to inspection prior to occupancy.
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Register to Vote
- Register to Vote
Voter registration and elections are handled through the York County Voter Registration & Elections office.
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Report a stormwater issue
- Report a stormwater issue
Storm drains carry water directly to streams and rivers. Report stormwater issues or potential illicit discharges.
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Report a Utility Outage
- Report a Utility Outage
You can report an outage online, by text, or by calling 803-329-5500.
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Report an Incident to Police
- Report an Incident to Police
Non-emergency incidents that occurred within the Rock Hill City Limits can be reported online or by calling 803-329-7211.
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Reserve a PRT Facility
- Reserve a PRT Facility
Rent a space for your event or activity.
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Rolling in Rock Hill
- Rolling in Rock Hill
Volunteers work to paint the houses of those who are either physically or financially unable to do it themselves.
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Schedule Inspection
- Schedule Inspection
The City issues a variety of permits and perform inspections.
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Short-Term Rental Permit
- Short-Term Rental Permit
Get information and apply for a permit to rent residential property for less than 30 days.
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Sidewalk Repair or Installation
- Sidewalk Repair or Installation
Request a repair or installation of a new sidewalk.
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Sign up for eBulletin
- Sign up for eBulletin
Sign up for the latest news, updates and events sent directly to your inbox.
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Sign up for Job Alerts
- Sign up for Job Alerts
See current job openings and sign up for Job Alerts.
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Smoke Alarms & Safety Inspections
- Smoke Alarms & Safety Inspections
The Fire Department offers free smoke alarms to elderly citizens and low-income households.
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Social Media
- Social Media
Stay connected and up-to-date with what is happening in the City of Rock Hill by following official social media sites.
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Solicitor's Office
- Solicitor's Office
Learn about the City's Victim and Witness Assistance Program.
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Speed Humps and Speed Limit Change Requests
- Speed Humps and Speed Limit Change Requests
The Traffic Commission recommends changes to speed limits and speed humps on City neighborhood streets, and addresses general traffic concerns.
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Sports & Recreation Programs
- Sports & Recreation Programs
Parks, Recreation & Tourism (PRT) offers a variety of athletic leagues, classes, and learning opportunities for every age and interest.
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Start a Business
- Start a Business
Learn about the licenses, laws and regulations that apply to your business.
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Street Ownership
- Street Ownership
Streets in Rock Hill may be the responsibility of the City, State or County, or they could be privately owned. Check the map to find out which group owns which roads.
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Street Sweeping
- Street Sweeping
Street sweeping helps keep the curb, gutters, and storm drains clear of debris. Check the street sweeping schedule.
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Submit a Service Request
- Submit a Service Request
Submit a service request for things like garbage and recycling, streets, stormwater, utilities, and yard waste pickup.
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Trash Pickup
- Trash Pickup
Find your collection day and get details about residential garbage and recycling.
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Utility Outage Text Notifications
- Utility Outage Text Notifications
Choose 'Opt In for New Text Notification' and type your account number, cell phone number and a name for the account (ex. Home, business, parents, etc.). You'll receive a text if we show an outage, and you'll also be able to report outages via text and check status.
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View Open Solicitations
- View Open Solicitations
Open solicitations, including RFPs, RFQs and bids, can be viewed through the City's e-Procurement Portal.
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Volunteer Income Tax Assistance (VITA)
- Volunteer Income Tax Assistance (VITA)
VITA or Volunteer Income Tax Assistance is a United Way program that provides free tax preparation assistance.
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Watch Meetings
- Watch Meetings
Watch City Council meetings and Planning Commission meetings live or on demand.
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Water Leaks
- Water Leaks
Information about water leaks and steps to take.
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Yard Sale
- Yard Sale
Submit an online Yard Sale permit for your garage or yard sale. There is no cost to get a permit.
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Yard Waste
- Yard Waste
Request a YardCart and learn the guidelines for disposing of yard waste.
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York County Access
- York County Access
York County Access is operated by the York County Council on Aging.
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Zoning Ordinance & Regulations
- Zoning Ordinance & Regulations
Regulations for development in the city limits.
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Zoning Public Hearings
- Zoning Public Hearings
Public hearings for the Planning Commission, Zoning Board of Appeals, and Board of Historic Review on the Plan Info page.
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Rules of Conduct
I. PURPOSE
To establish rules of conduct to support the Department's General Orders.
II. POLICY
Department members will comply with the Rules of Conduct set forth below and generally conduct themselves professionally. A Rule of Conduct is a general order from which no deviation is permitted. Disciplinary action in accordance with Department and City policy and procedures will be a consequence of violation of a Rule of Conduct.
III. RULES
- Department members will obey the federal, state, and local laws of any jurisdiction that applies to them. A conviction for violation of any law will be prima facie evidence of a violation of this rule.
- Department members will establish, maintain, and obey all City and Department rules, regulations and general orders. In the event of a breach of discipline, or violation of some rule, regulation, or general order, it will be presumed that the Department member was familiar with the law, rule, or policy in question.
- Department members will promptly obey any lawful order of a supervisor, including any order relayed from a supervisor by an employee of the same or lesser rank. <12.1.3>
- Department members will willingly submit to reasonable authority and will not disregard the expressed direction of a supervisor. <12.1.3>
- Department members will maintain sufficient competency to perform their duties and assume the responsibility of their positions. Competence, for the purposes of the General Order is defined as, that state of being in which a person demonstrates an ability and desire to properly perform assigned duties and assume required responsibilities. Department members found to be incompetent are subject to disciplinary action up to and including dismissal. Examples of incompetence include, but are not limited to:
- A lack of knowledge in the application of laws, rules, general orders or procedures necessary for the proper performance of assigned duties;
- An unwillingness or inability to perform assigned tasks;
- Continued unacceptable job performance as documented by supervisory evaluation and/or work records; and
- Any combination of the above.
- Department members will not, through gestures, written, or vocal defamatory statements, be disrespectful to the Department, its policies, or another Department member.
- Department members will be courteous to the public and other Department members.
- Department members will be tactful in the performance of their duties, control their tempers, and exercise patience and discretion.
- Department members will not engage in argument with community members, even in the face of extreme provocation.
- Department members will not use abusive language or gestures in the performance of their duty.
- Department members will not mistreat others in the performance of their duty.
- Department members will not express personal prejudice concerning race, gender, faith, political beliefs, ethnicity, sexual orientation or similar personal characteristics.
- Department members will not engage in activities that would cause them to neglect or be inattentive to duty.
- Department members will remain awake on duty. If unable to do so, they will report to their supervisor, who will determine the proper course of action. Department members will not engage in loafing or malingering. Recreational reading is prohibited while on duty, except while at meals or on break.
- The personal appearance of Department members while on duty will be in conformance with Department policy and procedures.
- Department members will not alter or repair Department equipment, including vehicles, uniforms, weapons or computers, unless authorized to do so or except in accordance with Department procedures.
- Department members will use Department equipment for its intended purpose and in accordance with Department policy and procedures.
- Department members will report any damage to Department equipment.
- Department members will submit all required reports on time and in accordance with Department procedures. Reports will be made in good faith, truthful and complete.
- Department members, while off-duty, will refrain from consuming alcoholic beverages to the degree that their consumption results in impairment, intoxication and obnoxious or offensive behavior which discredits them or the Department, or renders them unfit to report for their regular tour of duty.
- Officers will not consume alcoholic beverages while in uniform or on duty except in the performance of duty and while acting under proper and specific orders from a commanding officer.
- Department members will not appear for duty, or be on duty, while under the influence of intoxicants, except in the performance of duty and under proper and specific orders from a commanding officer.
- Officers will not store or bring into any Department facility or vehicle alcoholic beverages, controlled substances, narcotics or hallucinogens except those held as evidence, and/or in the performance of duty.
- Department members will not possess or use any controlled substances, narcotics or hallucinogens unless prescribed by a physician. When such medications may impair performance on duty, Department members will notify their supervisors.
- Officers will assist other officers and citizens in distress or in any situation when their assistance would be critical to public safety.
- When any person applies for assistance or advice, or makes complaints or reports, either by telephone or in person, all pertinent information will be obtained and recorded courteously and will be properly acted upon consistent with Department policy and procedures.
- Department members who are under investigation, or who are aware of another Department member under investigation, by any other law enforcement agency will report this information to a supervisor as soon as practical after obtaining such knowledge.
- Department members will not be absent from duty without authorization.
- Department members will not leave their assigned duty posts during a tour of duty without authorization.
- Department members will promptly notify their supervisors of anticipated absences.
- Department members will report for all duty assignments, including court and grand jury appearances, at the time and place required, and will be physically and mentally prepared and completely equipped to perform their duties.
- Department members will not publicly criticize or ridicule the Department, its policies, or other Department members.
- Department members will not address public gatherings, appear on radio or television, prepare any articles for publication, act as correspondent to a newspaper or a periodical, release or divulge investigative information, or any other matters of the Department while implying that they represent the Department in such matters without authority.
- Department members will operate Department vehicles carefully and prudently.
- Officers will report the loss or suspension of any driving privilege to a supervisor immediately.
- Officers will not unlawfully or unnecessarily use or display a weapon.
- Department members have the same civic responsibility as other citizens to support government. Department members may join or affiliate with civic organizations of a political nature, attend political meetings, and advocate and support their political principles. However, no employee will:
- engage in any political activity while on duty;
- use official authority or influence for political purposes;
- coerce contributions from others for political purposes; nor
- use any Department supplies or equipment for political purposes.
- Property and evidence discovered, gathered, or received in connection with Department investigations will be processed in accordance with established Department procedures. Department members will not convert to their own use, manufacture, conceal, falsify, destroy, remove, tamper with, or withhold any property or evidence in connection with investigations.
- Department members will not use tobacco products in any City vehicle, or in any instance when the use of tobacco products would violate the law. This includes while on duty and in direct contact with the public, while engaged in traffic direction and control, while operating a Department vehicle, or in the Law Center.
- Department members will treat the official business of the Department as confidential. Information regarding official business will be disseminated only to those with a need and a right to know.
- Officers will not make a search, seizure, or arrest that they know or should know is not in accordance with the Constitutions and laws of South Carolina and of the United States.
- Department members will not render an opinion regarding court fines or sentences in connection with particular cases.
- Department members will not use their official positions, identification, or badges for personal or financial gain; for obtaining privileges not otherwise available to them except in the performance of duty; or for avoiding consequences of illegal acts.
- Officers will not lend their identification card or badge or permit them to be photographed or reproduced without the approval of the Chief of Police or his designee.
- Officers will not authorize the use of their names, photographs, or official titles in connection with advertisements of any product or commercial enterprise without the approval of the Chief of Police or his designee.
- Department members will not recommend or suggest, except in the transaction of personal business, the employment or procurement of a particular product, professional service, or commercial service (such as an attorney, towing service, or bondsman.)
- Department members will take no part, directly or indirectly, in sales promotions, solicitations, fund raising campaigns, or similar activities while representing themselves as police officers or as employees of the Department without the prior approval of the Chief of Police or his designee.
- Department members will avoid regular or frequent association with persons under criminal investigation or indictment, those who have a reputation in the community or the Department for involvement in criminal behavior, except as necessary in the performance of official duties or when unavoidable due to the Department members' family relationships.
- Department members will not use their positions, badges, or uniforms to solicit or accept any gifts or gratuities.
- Department members will truthfully answer all authorized inquiries specifically related to their scope of employment and will submit to polygraph examinations when the examinations are narrowly related to a specific internal investigation being conducted by direction of the Chief of Police.
- Department members will not feign illness or injury, falsely report themselves or family members ill or injured, or otherwise attempt to deceive any Department supervisor concerning their ability to report for duty. In addition, all Department members will report sickness or injury directly to their supervisor prior to the time that they are to report for duty. Failure to notify as required will be deemed absence without leave.
- Officers will carry their badge and photo identification card when armed. They will furnish their names and reporting numbers to any person requesting that information when they are on duty or while representing themselves in an official capacity, except when the withholding of such information is necessary for the performance of their duty or otherwise authorized by the Chief of Police or his designee. <22.2.7 a. & b.>
- When making or receiving a telephone call, Department members will identify themselves as a member of the Department by providing their name, rank or position and provide and explanation for the contact unless this information would compromise an investigation. If the validity of the phone call is in question, the citizen will be directed to contact the Communications Center at 803-329-7200 to verify their employment and position within the department. <22.2.7 c.>
- Department members will always follow established Federal, State, and local safety standards and strive to utilize their best judgment to work as safely as possible.
- Department members will never intentionally endanger the public in which we serve.
- Department members will report any change of address or telephone number to the Chief of Police's office within forty-eight hours.
- Department members while on duty or in uniform are not to loiter or enter taverns, theaters, or other public places except in the performance of official police business. Officers and off-duty Department members are not to loiter in the Department distracting on-duty Department members.
- Department members will avoid parking side-by-side and conversing for prolonged periods of time in open view of the public and while not actively engaged in a police activity so as not to give an impression of malingering to the general public.
- All Department members are to maintain themselves in a physical and mental condition consistent with the demands of their assigned duties, including avoiding excessive weight. The Chief may require members to take a physical or mental examination at City expense, given by a medical practitioner or psychologist, for the purpose of determining ability to perform assigned duties, or prior to selection for promotion or reassignment, to determine a member's fitness to perform in a new assignment. <22.3.1><22.3.2>
- A Department member who unnecessarily shirks from danger or avoids responsibility because of danger will be deemed unfit to perform their duties.
<CALEA Standards: 1.1.2, 12.1.3, 22.2.7, 22.3.1, 22.3.2 & 26.1.1>